In today’s fast-paced maritime industry, seamless communication is not a luxury—it’s a necessity. With vessels constantly moving across time zones, any disruption in communication can have significant consequences. At GTMaritime, we understand the unique demands of the maritime sector, which is why we offer 24/7 support to ensure your mission critical communications remain uninterrupted.
24/7 Support Tailored to the Maritime Industry
At the heart of our service is GTMaritime’s 24/7 customer support. This isn’t just any standard support service—it’s specifically designed to address the complexities of maritime communications. Our highly trained specialists are on hand at all times to resolve any technical issues, answer queries, and ensure your communications systems are running smoothly.
Our team is available across multiple channels—phone, chat, and email—so you can choose the method that best suits your needs. We’ve made it as easy as possible to get the help you need with instant access to screen-sharing capabilities. This allows our support team to quickly assess and resolve issues without wasting valuable time. And with an average resolution time of just 70 minutes, you can trust that problems will be dealt with swiftly, minimizing disruption.
Global Presence with Local Expertise
A global industry requires a global support team. GTMaritime has a local presence in key hubs including the UK, Hong Kong, Singapore, Australia, Greece, and Dubai. This ensures that we can provide localized support, no matter where your fleet is located. Our team speaks nine languages, ensuring that communication barriers never get in the way of resolving an issue.
We also take pride in our proactive monitoring services. Rather than waiting for an issue to arise, our team constantly monitors systems to detect potential problems before they escalate. This proactive approach means that many issues are resolved before they ever impact your operations, ensuring that your vessels can stay on course with minimal disruptions.
Keeping Track with Advanced Support Management Tools
In addition to 24/7 availability, GTMaritime offers a robust ticketing system to track and manage support requests. This system is designed to keep everything organized and transparent, giving you complete visibility into your support cases. You can monitor the progress of any open tickets.
This structured approach means that nothing falls through the cracks. Each support request is logged, prioritized, and addressed, while our regular reviews ensure that we’re continually improving our service based on your feedback.
Trusted by 98% of Customers
At GTMaritime, we’re proud to be trusted by maritime operators worldwide. In fact, 98% of our customers would recommend our service, a testament to our commitment to keeping their communications systems running smoothly. What’s more, 98% of our customers have said they can’t imagine operating without us for the next three years—a clear indication of the value we bring to their operations.
Our reputation for excellence extends beyond just resolving issues. We offer free installation, continuous training, and certification to ensure that your team is fully equipped to handle your communications systems. This ongoing training ensures that your crew is up to date with the latest technologies and best practices, enhancing both safety and efficiency.
Staying Ahead with Regular Updates
Technology is constantly evolving, and so is GTMaritime. We understand the importance of staying ahead of the curve, which is why we regularly roll out updates to our systems. These updates aren’t just about fixing bugs or improving functionality—they’re designed to keep your communications systems at the forefront of innovation.
Conclusion
In a sector where communication is critical, GTMaritime’s 24/7 support and proactive monitoring services are essential for ensuring smooth operations. With a global presence, multilingual support, and a customer-first approach, we are committed to keeping your fleet connected—anytime, anywhere. Our rapid issue resolution, robust ticketing system, and trusted reputation make us the go-to provider for maritime mission critical communications.
At GTMaritime, we are more than just a service provider—we are your partner in ensuring that your communications systems remain reliable, secure, and efficient. Trust in our expertise and allow us to keep your operations running seamlessly, so you can focus on navigating the seas with confidence.
Speak to our sales team to find out about our 24/7 support here